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This Siebel Business Analyst training examines Siebel applications in two dimensions. The first dimension, breadth and functionality, is covered in the first two days of the course; you'll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You'll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.
The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.
Using Siebel CRM
Working with Data in the Siebel User Interface
Siebel Application Features
Other Siebel Features