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In this course, students learn fundamental technologies and techniques for automating business processes in Siebel applications. The curriculum focuses on core technologies that are used in many Siebel automation facilities, such as business services and Siebel workflow. Students get hands-on experience with Siebel automation and create solutions to simple and more complex automation problems. It is appropriate for Siebel 15.x and 8.x customers. Practices are performed using Open UI.
Siebel business automation is implemented both in Siebel Tools and in the Siebel client, and this course presents a discussion of both. Students configure workflow processes and task flows in Siebel Tools, as well as implementing workflows for Siebel Universal Inbox and for Siebel Data Validation Manager. In the Siebel Web client, students implement Siebel State Models, Siebel SmartScripts, and configure assignment rules. Students also learn the role of scripting in automating Siebel applications.
Siebel Business Services
Creating and Deploying Siebel Workflow Processes
Configuring Siebel Universal Inbox
Using Siebel Data Validation Manager
Using Siebel Task UI
Introducing Siebel Scripting
Creating SmartScripts to automate customer interactions
Using Siebel State Model
Assigning Business Data with Siebel Assignment Manager