This course is designed for System Administrators and Networking Professionals who will be completing basic administrative tasks or level one support for Cisco's Unified Communication Manager and Unity Communication Solutions.
This 5-day course is designed for individuals that will be perfomring administrative tasks within Cisco Unified Communication Manager and Cisco Unity Connection solutions. The course will cover adds, moves and changes as well as the management of licensing via ELM. Hunt Groups, hold music and the analyzing of the dial plan have also been included. This course focuses on Cisco Unified Communications Manager v10.x
Cisco Unified Communication Manager Understanding the Cisco Unified Communication Manager solution Managing Licensing via the Enterprise Licence Manager Understanding the Cisco Unified Communication Manager Web interface Understanding the IP Phone series Managing users via the Cisco Unified Communciations Manager Implementing PSTN Gateway in CUCM Configuring System Parameters Supporting Cisco Unified IP Phones Exploring Phone Registration and IP Phone Communications Implementing Dial Plan Connectivity Implementing Route Filters and Digit Manipulation Defining Class of Control Exploring and implementing Hunt Groups Exploring and implementing the presence Exploring and implementing the music on hold Exploring and implementing Extension mobility Cisco Unity Understanding the integration options Understanding the forwarding options to the messaging voice mail Managing user account in Unity Connection Labs: CUCM: Discovering the Web interfaces Configuring basics settings Backing up and restoreing Unified Communication Manager Creating and Managing users Creating and Managing IPphones Implementing Call Routing Implementing Class of Service Implementing Hunt Group Implementing and securing Presence Implementing Music on Hold Implementing Extension Mobility Labs: Unity Connection: Integrating Unity and CUCM Creating voice mail box Managing the voice mail box Implementing a IVR
After completing this course you should be able to: Understand and integrate a Cisco Unified Communication Manager (CUCM) and Cisco Unity Connection (CUC) solution in an IP and VoIP infrastructure.