Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.
Learn to administer and configure the system and user features of Avaya Aura Call Center Elite. Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
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Call center components, concepts, and terms Perform an initial call center configuration Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources Avaya Aura Call Center Elite features of Avaya Aura Communication Manager Create and test call vectors Avaya's call center applications used with Avaya Aura Call Center Elite