Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting Eğitimi

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Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050)

Analyze, monitor, and resolve issues for a Communication Manager 6.0.1 Embedded system.

Get hands-on practice on Communication Manager Messaging (CMM) 6.0.1 Embedded performing administration, maintenance, and troubleshooting. You will learn to set up and manage privileged and non-privileged user accounts and administrative data.

You will learn to perform regular backups, restore activities, improve performance optimization, and increase security. You will learn to download and apply the latest Remote Field Updates (RFUs) and to interpret alarms and events. You will learn to use fault management user interfaces, tools, and utilities to collect, manage, and analyze fault data, and you'll learn to monitor and interpret the status and fault indicators so you can isolate and troubleshoot issues that may arise during installation or maintenance. You will learn also to perform emergency recovery, generate, and interpret reports and log files.

After completing this course, you will be able to administer, schedule maintenance activities, and perform troubleshooting tasks associated with the CMM Embedded system. You will also have the ability to analyze various troubleshooting techniques to resolve messaging server and application issues.

Note: This course does not cover CM or CMM implementation.

Note: This particular version of the class does not prepare you for the current certification.

What You'll Learn

  • Use administration user interfaces, tools, and utilities
  • Manage administrative user accounts, IDs, and privileges
  • Manage physical and logical devices
  • Manage components
  • Collect and manage administrative data
  • Administer system features
  • Administer user mailboxes and features
  • Administer system lists
  • Troubleshoot administration issues
  • Performance optimization
  • Enhance security
  • Apply engineering guidelines for tolerances, limits, and standards
  • Use and clear alarms
  • Upgrades and migrations
  • Perform backups and restore activities
  • Use fault-management user interfaces, tools, and utilities
  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor/Interpret status and fault indicators
  • Perform emergency recovery
  • Isolate and troubleshoot faults

Who Needs to Attend

Avaya customers, business partners, and associates responsible for administration, maintenance, and troubleshooting

Prerequisites

  • Knowledge of CM and CMM
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University

  • Avaya Aura� Communication Manager Administration (5U00051)
  • Avaya Aura� Communication Manager and CM Messaging - Embedded Implementation (4U00030)
  • Avaya Aura� Communication Manager Messaging: Implementation (ATI01731VEN)

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Hands on programming of Communication Manager Messaging (CMM) 6.0.1 Embedded performing administration, maintenance, and troubleshooting

2. Set up and manage privileged and non-privileged user accounts and administrative data

3. Administer user mailboxes and features

4. Download and apply remote Field Updates (RFUs)

5. Interpret alarms and events relating to CMM

6. Use fault management user interfaces, tools and utilities to collect, manage, and analyze fault data

7. Monitor and interpret the status and fault indicators so you can isolate and troubleshoot issues that may arise during installation or maintenance

8. Perform emergency recovery, generate, and interpret reports and log files relating to CMM

9. Perform regular backups, restore activities, improve performance optimization, and increase security

Labs

Lab 1: Log in to SMI with the CM IP address and enable messaging (if not done already)

Lab 2: Perform switch link administration and save data

Lab 3: Start messaging in SMI and verify that it started successfully

Lab 4: Verify that CMM is up and running in the process status (if CM is only partially up, then stop and restart the messaging server)

Lab 5: Verify messaging is a choice in the pull-down menu under administration

Lab 6: Specify the mailbox range and save data

Lab 7: Create privileged and unprivileged login accounts

Lab 8: Create a subscriber and assign permissions

Lab 9: Install a one-x communicator on the PC

Lab 10: Setup and test the subscriber mailbox

Lab 11: Program login parameters, subscriber password again limits and time limits (days)

Lab 12: Enable call transfer out of messaging

Lab 13: Administer auto attendant as a subscriber

Lab 14: Record greetings for the Auto Attendant menu

Lab 15: Confirm automated attendant administration

Lab 16: Run and review a subscriber monthly report

Lab 17: Run and review a traffic snapshot monthly report

Lab 18: Enable FTP, perform backup, and check status

Lab 19: Restore database and view the restored data

Lab 20: Upload a service pack to the server for CMM

Lab 21: Install service pack for messaging

Lab 22: View the service pack status in CDOM and SMI

Lab 23: Access and view CMM alarm logs

Lab 24: Display, busyout, and release a voice channel to accept incoming calls



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