Avaya Aura Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation Eğitimi

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Avaya  » Voice Eğitimler

Personnel who install, configure, administer, and maintain Communication Control Toolkit and Contact Center Multimedia in an established Avaya Aura Contact Center environment


In this course, you will learn to implement Avaya Aura Contact Center Multimedia (Email and Outbound). You will complete hands-on activities, including installing and configuring Contact Center Multimedia on a preconfigured Windows 2008 server. Learn to configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface), and you will enable outbound capabilities using Contact Center Manager Administration. You will use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts, and you will receive an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities. You will use real-time reporting and historical reporting to monitor multimedia transactions handled by contact center agents, and you will identify system errors using Contact Center Multimedia logging tools.


This course covers: Avaya Aura Contact Center Overview and Communication Control Toolkit Architecture Contact Center Multimedia Architecture Install Contact Center Multimedia Configure Contact Center Manager for Contact Center Multimedia Avaya Aura® Agent Desktop with E-Mail and Outbound Contacts Outbound Campaign Configuration Contact Center Multimedia E-Mail Configuration Multimedia Web Communications Overview Additional Contact Center Multimedia Administration Tasks Monitor Contact Center Multimedia Contacts Maintain Contact Center Multimedia


After you complete this course you will be able to: Understand theAvaya Aura Contact Center and the components and operation of the Communication Control Toolkit Appreciate the Contact Center Multimedia architecture, features, and functionality Install Contact Center Multimedia in an established Avaya Aura Contact Center environment in accordance with customer requirements Configure Contact Center Multimedia in an established AACC environment Install and use Avaya Aura Agent Desktop with E-mail and Outbound contacts Configure Contact Center Multimedia for outbound contacts Configure Contact Center Multimedia for email contacts Multimedia Web Communications and its configuration Contact Center Multimedia general administration Monitor Contact Center Multimedia contacts Maintain Contact Center Multimedia




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