Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server and Contact Center Manager Administration
Learn to install and configure Contact Center Manager Server and Contact Center Manager Administration in this course. You will also learn to install the License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user client software, and migration/upgrades.
We discuss the following topics: Installing the Contact Center Manager Server SIP Overview Backing Up and Restoring Data Adding and Configuring Contact Center Manager Administration Installing and Configuring Client Software Administering Resources Performing a Migration/Upgrade Configuring High Availability Security Enhancements Overview
After you complete this course you will be able to: Configure Microsoft Windows 2008 to support the contact center servers UnderstandMedia Application Server, High Availability, and other deployment enhancements Carry outbasic maintenance tasks, including backup and restore options.