This workshop has been designed for Partners, Field Sales, Account Managers and Pre-Sales teams focused on selling the Cisco Remote Expert solution into the Financial Services Industry.
The Cisco® Remote Expert solution, Cisco's primary solution offering in the multi-billion dollar omni-channel interaction market, intelligently connects internal or external customers and experts seamlessly anywhere, on any device, across any preferred method of chat, voice or video. The solution transforms how companies manage their distributed expert resources by delivering a superior, on-demand customer video collaboration experience - an immersive, life-like experience between internal/external customers and subject-matter experts wherever they may be located. Utilizing workshops,exercises and customer engagement based scenarios, this program has been created to provide the skills, tools and information required to identify prospects, target decision makers and position the solution.
Module 1 - Understanding the Financial Services Marketplace Industry and market trends Consumer preferences Market drivers Module 2 - Remote Expert Deep Dive The end to end architecture The core Remote Expert products Module 3 - How to Identify, Target and Qualify Opportunities Identifying Target Customers Selecting approbriate stakeholders Positioning the value of Remote Expert Use Cases Asking Key Questions Handling Objections Remote Expert Case Studies Module 4 - Ensuring Customer Success Through Partner Services Adding extra value through services Module 5 - Why Cisco - Remote Expert Competitive Landscape Competitive Positioning Why Cisco
After completing this workshop, you should be able to: Understand the financial services market Explain the business drivers for the Cisco Remote Expert solution Target Remote Expert customers and identify key stakeholders Demonstrate the business value of Remote Expert to customers Position Remote Expert as the solution to customers' business opportunities Create additional value through Remote Expert services and support Differentiate Cisco's Remote Expert from competitive offerings