This course is aimed at Cisco Partner Account Managers and Systems Engineers
Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. Cisco offers a flexible suite of support services designed to meet your business needs and assist you in effectively managing network services required to maintain high-quality network performance while controlling operational costs. This 1 day workshop allows Cisco Partner AMs and SEs to understand the complete Cisco Services Portfolio enabling them to effectively articulate the value of services as part of a Cisco Solution.
Why Offer Services The Demanding Business Environment The Service Opportunity Reactive vs. Proactive Approaches The Cisco Services Value Proposition Cisco Services Portfolio Foundational Technical Services Capabilities Cisco Branded Services Cisco SMARTnet Services SMART Net Total Care Small Business Support Servic Application Support Cisco Collaborative Services SMARTcare Service Professional Support Services (PSS) Cisco Services for Intrusion Prevention Systems Partner Unified Computing Support Independent Software Vendor Services (ISV1) Selling Cisco Services The Sales Process Selling Cisco Services Early in the sales process Selling Cisco Services Contract Renewals Selling Uncovered Opportunities Objection Handling Positioning Services Against Warranty
After you complete this course you will be able to: Articulate the Cisco Services Value Proposition Understand the complete Cisco Services Portfolio Correctly position the various Cisco Services Handle customer objections Understand the Cisco Services Partner Program and Metrics Tools Uncover opportunities for selling Cisco Services Engage effectively with customers when selling Cisco Services