The primary audience for this course is as follows:
Technical personnel, who want to create, deploy and maintain self-service VoiceXML applications using CVP Studio 3.1 and CVP VoiceXML Server 3.1 in conjunction with a Cisco Universal Voice Gateway.
The secondary audience for this course is as follows:
Sales or technical personnel who require a general understanding of the above.
The Cisco Voice Portal (CVP) 3.1 Developer course will explain the architecture, installation, use, maintenance, and troubleshooting of CVP Developer software, as well as integration with the Cisco Call Center.
Marketing and Technical Overview of CVP What is CVP The Marketplace for CVP CVP Product Overview CVP Supported Software What is VoiceXML VoiceXML Interactive Voice Response in the Enterprise CVP Software CVP Software Overview CVP Studio Layout CVP Studio Features Application Programming Elements in Detail XML Decisions Introduction to the “Age Identification” Tutorial Miscellaneous Studio Features Application Settings User Management Introduction to the “Receptionist” Tutorial CVP Operations, Troubleshooting, and Configuration Operations Troubleshooting CVP Software Advanced Configuration and Operation CVP APIs Introduction to the CVP APIs How the APIs Work On Call Start & On Call End Start of Call Events End of Call Events Standard Action and Decision Elements Standard Action Elements Standard Decision Elements Dynamic Element Configuration Introduction to Dynamic Configurations Using Java and XML APIs Custom Configurable Components Introduction to Custom Configurable Components Configurable Action and Decision Elements Configurable Voice Elements Say It Smart Plug-Ins Compilation and Deployment
After you complete this courseyou will be able to: Understand CVP software architecture and contact center integration Understand software installation and basic operation Understand CVP application programming Maintain CVP Software Understand and use CVP Logging and Reporting Features Troubleshoot CVP Software