Citrix XenApp and XenDesktop Helpdesk Support Eğitimi

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Eğitim Tipi ve Süresi

1 Day ILT    
Eğitim Sağlayıcı ve Kategori

Citrix  » XenDesktop Eğitimler
Citrix  » XenApp Eğitimler
Citrix  » XenApp and XenDesktop Eğitimler

COURSE OVERVIEW

The Citrix XenApp and XenDesktop Helpdesk Support eLearning course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.

 

WHAT YOU'LL LEARN

  • Complete helpdesk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem

 

OUTLINE

1. Supporting XenApp and XenDesktop as a Helpdesk Representative

  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview

2. Configuring Citrix Receiver and Using Citrix StoreFront

  • Authenticating to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues

3. Researching Issues with Citrix Studio

  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies

4. Printing in a XenApp and XenDesktop Environment

  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Troubleshooting End-User Printing Issues

5. Resolving Issues Using Citrix Director

  • Citrix Director
  • Interacting with an End User
  • Resolving Issues for the End User
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues

 

WHO SHOULD ATTEND

  • Helpdesk representatives that need to support XenDesktop 7 app and desktop users



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