Cloud Service Delivery 7.2.2 Administration Workshop Eğitimi

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3 Days ILT    

Cloud Service Delivery 7.2.2 Administration Workshop (TP320G)

IBM Course Code: TP320

IBM Tivoli Service Automation Manager enables the deployment of highly virtualized environments, critical for enabling cloud computing, based on Tivoli process automation engine, Tivoli Provisioning Manager, and Tivoli Service Request Manager. Tivoli Service Automation Manager deploys and manages IT environments across System x®, System p®, and Linux® on System z® platforms as managed from and managed to environments, including the deployment of IBM Tivoli Monitoring agents. This 4 day instructor-led workshop guides you through Tivoli Service Automation Manager. You perform hands-on exercises to configure Tivoli Provisioning Manager for Tivoli Service Automation Manager, run Tivoli Provisioning Manager discoveries, and enable Tivoli Service Automation Manager reports. You use the Tivoli Service Automation Manager self-service interface to provision, deprovision, and modify VMware projects, with monitoring, in a VMware ESX environment.

What You'll Learn

  • Describe the architecture of Tivoli Service Automation Manager
  • Use the self-service interface to perform end-to-end virtual server deployment scenarios:
    • Activate and manage customers and their assigned resources
    • Manage users and teams
    • Manage access to service offerings
    • Discover and register images
    • Create, modify, and cancel projects with VMware virtual servers
    • Modify virtual servers
    • Back up and restore images
    • Deploy IBM Tivoli Monitoring agents
    • Install additional software on provisioned virtual servers
    • Create, discover, register, and use a new VMware template during provisioning
    • Access report data generated by Tivoli Service Automation Manager
  • View usage and accounting data

Who Needs to Attend

This intermediate level course is for system administrators and implementers involved in deploying IBM Cloud solutions.


You should have completed:

  • Course Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310) or (8P310)

You should also have the following skills:

  • Working knowledge of VMware ESX 4.0 and VMware Virtiual Center Server
  • Working knowledge of Linux
  • Working knowledge of Tivoli process automation engine
  • Working knowledge of Tivoli Service Request Manager
  • Working knowledge of Tivoli Provisioning Manager

Optionally, you should have:

  • Working knowledge of IBM Tivoli Monitoring 6.2.2
  • Working knowledge of Tivoli Usage and Accounting Manager 7.1.2
  • Foundation Technologies for Cloud Service Delivery 7.2.2 (TP310G)

Follow-On Courses

There are no follow-ons for this course.

Course Outline

Unit 1: Introduction to Tivoli Service Automation Manager

  • Deployment scenario and life cycle
  • Hardware and software requirements

Unit 2: Cloud Administration Applications

  • Cloud administration applications overview
  • Cloud Server Pool Administration application
  • Cloud Network Administration application
  • Cloud Customer Administration application
  • VMware configuration overview
  • Classroom environment
  • Hands-on labs: Tasks to configure Tivoli Provisioning Manager, Tivoli Service Automation Manager for VMware provisioning with the default customer

Unit 3: Modify notifications

  • Configure notification
  • Hands-on labs: Tasks to configure a communication template

Unit 4: Image library

  • Tivoli Provisioning Manager image library overview
  • Master images
  • Saved images
  • Hands-on labs

Unit 5: Manage self-service users and access to offerings

  • Self-service user and team management
  • Access to service offerings
  • Hands-on labs: Tasks to define users and teams and manage access to service offerings

Unit 6: Managing the Cloud

  • Install software on virtual servers
  • Modify virtual server resources
  • Manage customer quotas and limits
  • Hands-on labs: Tasks to modify CPU, memory, or RAM for virtual servers, install the IBM HTTP Server on virtual servers, manage quotas and limits for a customer

Unit 7: Deploying IBM Tivoli Monitoring agents

  • Overview of Tivoli Monitoring and Tivoli Service Automation Manager integration
  • Implement monitoring with self-service provisioning
  • IBM Tivoli Monitoring VMware Virtual Infrastructure Agent
  • Hands-on labs: Tasks to define and deploy monitoring agents

Unit 8: Deeper dive in to virtual server provisioning

  • Service request flows
  • Service definitions and service deployment instances applications
  • Management plans
  • Service Request Preparation and Management workflows
  • Hands-on labs: Tasks to define services and create workflows

Unit 9: Troubleshooting

  • High-level troubleshooting overview
  • Setting up Your Start Center for Troubleshooting
  • Determine cause of failed workflows, IT Topology Workorder
  • Provisioning task tracking and provisioning workflow status determining cause
  • Clearing the failed workflow
  • Workflow Tips
  • Tivoli process automation engine/Tivoli Provisioning Manager/Tivoli Service Automation Manager/WebSphere Application Server/DB2/IBM Tivoli Monitoring logs
  • Hands-on labs: Tasks to debug failed provisioning requests

Unit 10: Advanced topics

  • Advanced lab discussion
  • Building templates
  • Tivoli Service Automation Manager reports
  • Hands-on labs: Tasks to clone a virtual machine backup image, convert to template, discover and register template, and deploy a virtual server using the new template

Unit 11: Integration with Tivoli Usage and Accounting Manager

  • Cloud Cost Management
  • Tivoli Usage and Accounting Manager
  • Basic configuration, account codes, and rates
  • Jobs and processing
  • Configure Tivoli Service Automation Manager for usage and accounting data
  • Hands-on labs: Tasks to configure Tivoli Service Automation Manager for usage and accounting data

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