Avaya Employees and Business Partners with Installation and Implementation responsibilities
This course provides an overview of the process that a Business Partner will follow to set up a CMS system. Students will have access to a Communication Manger (CM) and a Call Management System (CMS) in this class, and some hands-on exercises are included. The course makes available several documents, job aids, and resources that students will be able to use for future CMS implementations.
We discuss the following topics: annad Customer's CMS systems Preparinga system for production Cutting the system into production Administering the system using the client and ascii interfaces Maintenance and troubleshooting procedures
After you complete this course you will be able to: Explain the tasks that you might be required to perform on a customer's CMS system Perform the procedure to prepare a system for production Cut the system into production Administer the system using the client and ascii interfaces Perform maintenance and troubleshooting procedures