CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1 Eğitimi

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CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1

Learn to create and modify custom reports with Cisco Unified Intelligence Center.

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

  • At least a Pentium 4 or better and 1 GB of RAM or more
  • Windows XP Professional SP3 or greater (Vista and Windows 7/8)
    (Mac and Linux machines are also supported)
  • Internet Explorer 7 or greater, Mozilla Firefox, or Google Chrome.
    Note: When testing connectivity, Mozilla and Chrome may not be able to fully complete the tests as intended.
  • All students should have administrator rights to their PCs. If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
  • If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended
  • All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com

Note:

  • The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad, or Android tablet
  • If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU

What You'll Learn

  • Overview of Cisco Unified Intelligence Center
  • Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
  • How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • How to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Who Needs to Attend

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

Prerequisites

  • Working knowledge of Cisco Unified Contact Center Enterprise
  • Working knowledge of contact center operations

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Cisco Unified Intelligence Center Overview

  • Introducing Cisco Unified Intelligence Center

2. Cisco Unified Intelligence Center Administration and Security

  • Managing Users and Security in Cisco Unified Intelligence Center

3. Cisco Unified Intelligence Center Reports

  • Running Cisco Unified Intelligence Center Reports
  • Using Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports

4. Cisco Unified Intelligence Center Custom Reporting

  • Creating a New Cisco Unified Intelligence Center Report

5. Cisco Unified Intelligence Center Overview for the Advanced User

  • Understanding Cisco Unified Intelligence Center Deployment Considerations

6. Cisco Unified Intelligence Center Installation and Administration

  • Cisco Unified Intelligence Center Security and License Types
  • Installing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Administration

7. Using CUIC Value Lists and Collections

  • Using Value Lists and Collections

8. Cisco Unified Intelligence Center Custom Reporting

  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • Searching Call Detail Records

Labs

Lab 1: Managing Users and Security in Cisco Unified Intelligence Center

Lab 2: Running a Stock Report

Lab 3: Creating Permalinks

Lab 4: Modifying a Stock Report

Lab 5: Creating a New Report

Lab 6: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP

Lab 7: Creating Value Lists and Collections

Lab 8: Creating a Simple Report Definition and a Custom Report

Lab 9: Searching Call Detail Records



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