This basic course is for implementers and administrators of IBM SmartCloud Control Desk.
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You will learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you will learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
Unit 1: Overview Lesson 1: Service management Lesson 2: Information Technology Infrastructure Library (ITIL) Lesson 3: IBM Service Management Unit 2: Implementation Lesson 1: Planning deployment Lesson 2: Deploying virtual machine images Lesson 3: Performing a standard installation Lesson 4: Navigating the console Unit 3: Basic configuration Lesson 1: IT foundation data Lesson 2: Initial configuration Unit 4: Service Request Management Lesson 1: Service Request Management overview Lesson 2: Service Desk Lesson 3: Service Catalog Lesson 4: Self Service Center Unit 5: IT asset management Lesson 1: IT asset management overview Lesson 2: Financial management Lesson 3: IT asset lifecycle management Lesson 4: Software asset management and audit readiness Unit 6: Change, configuration, and release management Lesson 1: Change, configuration, and release management overview Lesson 2: Configuration management Lesson 3: Change management Lesson 4: Release management
Describe the features of IBM SmartCloud Control Desk Explain the architecture List the primary installation scenarios Perform initial configuration Explain the processes managed by IBM SmartCloud Control Desk