This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.
This 1-day instructor-led course provides students with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application. This course introduces students to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the backend configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, students learn about topics such as how to customize the order entry screens seen by the end users of these applications.
Course Overview Lesson 1. Order Capture Applications Exercise 1. Channel Applications Manager Lesson 2. Basic Setup Exercise 2.1 Modify Primary Rules Exercise 2.2 Create an Appeasement Reason Lesson 3. Additional Setup Exercise 3.1 Modify Advanced Configuration Exercise 3.2 Modify Miscellaneous Configuration Exercise 3.3 Modify Return Administration Rules Exercise 3.4 Alert Notifications on the User Interface Lesson 4. Manage Customer Orders Exercise 4.1 Changing a Payment Method Lesson 5. Store Management Exercise 5.1 Modify Store-Specific Rules Course Wrap Up
Describe different order capture channels. Describe Channel Applications Manager. Configure Sterling Call Center rules and manage customer orders in Sterling Call Center user interface. Configure Sterling Store Rules and Manage Customer Orders in Sterling Store user interface. Learn about the special tasks that can be performed in the graphical user interface in Sterling Call Center and Sterling Store.