This course is designed for anyone who works on WebSphere related applications and projects, including administrators, IBM Business Partners, independent software vendors (ISVs) and consultants.
This is a WebSphere Education Solutions Team offering, and may not conform to the usual WebSphere Education standards for content and quality. This 4-day instructor-led course teaches you how to manage WebSphere Application Server problems more skillfully within your organization by using problem determination tools and techniques. Throughout the course, you discuss common scenarios that you might face in your daily activities with other students and the instructor. You also learn methodologies and techniques for problem determination, including how to use online IBM support tools to resolve problems. In addition, you learn how to communicate more effectively with IBM support teams so they can identify a problem and find its solution. Topics include problems that are associated with Java Virtual Machine (JVM) tuning and memory management, database connectivity, connection pool configuration, security configuration, server start and stop failures, application deployment, web requests, and default messaging. In hands-on lab exercises, you gain practical experience with problem determination techniques by using your newly acquired skills within various scenarios. These scenarios include hung threads, OutOfMemory errors, crashes, data source configuration, security-related issues, server start and stop failures, web requests, and Java Message Service (JMS) message flow issues. The lab environment for this course uses the Windows platform. For information about other related WebSphere courses, visit the WebSphere Education Training Paths website: ibm.com/software/websphere/education/paths/
Course introduction Overview of WebSphere Application Server systems and components Using the IBM Support Assistant Exercise: Using the IBM Support Assistant Problem determination methodology Problem determination techniques and tools Exercise: Introduction to problem determination tools Introduction to JVM-related problems Exercise: Introduction to configuring garbage collection policies How to troubleshoot hangs How to troubleshoot crashes Exercise: Hung threads detection and server crashes Introduction to WebSphere out-of-memory problems Exercise: Troubleshooting an out-of-memory condition Introduction to database connection problems Exercise: Troubleshooting database connection problems Connection pool tuning and management problems Exercise: Troubleshooting a connection leak WebSphere security configuration problems Exercise: Troubleshooting security problems Application deployment problems Server start failures Exercise: Troubleshooting server start failures Request flow and web container problems Exercise: Troubleshooting request flow and web container problems Default messaging provider problem determination Exercise: Troubleshooting WebSphere default messaging Course summary
Apply problem determination techniques and analyses Use problem determination tools Use problem determination tools and analysis techniques to identify problems Identify common problems Use IBM Support Assistant Communicate effectively with IBM support teams