Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise Eğitimi

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Eğitim Tipi ve Süresi

5 Days ILT    
Eğitim Sağlayıcı ve Kategori

Cisco  » Voice Eğitimler

The primary audience for this course ispeople who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted


This course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).


Features of Cisco Unified EIM and Cisco Unified WIM Defining Features Defining Components and Integration Architecture Installation Planning and Environment Installation Describing the Architecture Planning Sizing Server Software and Hardware Creating WebLogic Domains Installing Cisco Unified EIM and Cisco Unified WIM User Management Managing Users Creating Groups and Queues The Knowledge Base Understanding Knowledge Base Basics Understanding Knowledge Base Special Functions Administration Configuring System Administration Configuring Workflows Agent Console Understanding the E-Mail Agent Pinning, Pulling, and Transferring Activities Navigating the Information Pane Cisco Unified CCE Integration and Configuration Describing the Integrated System Configuring Unified CCE Integrating Postinstallation Describing Fault Tolerance Cisco Unified Web Interaction Manager Managing Web Templates and Entry Points Conducting Chat Sessions Management Tools: Monitors and Reporting Using Management Tools: Monitors and Reports Reporting Across Channels: Web View Tactics for Troubleshooting Troubleshooting at Startup Troubleshooting Servers Troubleshooting Processes


After you complete this course you will be able to: Describe, at a high level, the features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified Contact Center Enterprise (CCE) Describe the architecture of Unified EIM and Unified WIM Manage new users, roles, groups, and queues Configure Cisco Unified EIM and Cisco Unified WIM Create and manage an entire Knowledge Base Create and manage workflows Describe the use of the Agent Console Describe of the integration and configuration of Cisco Unified CCE Manage the web chat system Describe supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE




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