IP Office Platform Advanced Configuration Application Workshop Eğitimi

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Avaya  » Small Medium Enterprise Eğitimler
Avaya  » IP Office Eğitimler

IP Office Platform Advanced Configuration Application Workshop (5S00004K)

Gain advanced skills you need to configure and maintain Avaya IP Office Release 9.1.

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.

Access Your Class Recording for Six Months

Enjoy six months of access to a fully indexed and searchable recording of your class when you choose our Virtual Classroom Live learning experience.

What You'll Learn

  • System security and different access levels
  • System alarms
  • Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
  • Using IPOSS and SSL_VPN
  • LAN and gatekeeper settings
  • IP and voice networking set up
  • Dial in and remote access
  • Creation and design of a small community network (SCN)
  • Mobility and Remote Worker configuration including support for Remote SIP Clients
  • Creation of a Voicemail Pro call flow using IVR and Text To Speech actions
  • How to install TAPI
  • Configuration of Voicemail Pro for Unified Messaging System (UMS)
  • Configuration of IMAP services and Exchange for Voicemail Pro
  • The installation and configuration of Contact Recorder
  • Configuration of Contact Store and recording calls
  • Meshed Networking using IP Office SCN
  • Configuration of centralized, distributed, and backup Voicemail Pro

Who Needs to Attend

Avaya associates, partners, resellers, and customers


  • IP Office Platform Technical Basic Implementation Workshop (10S00005K)

Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Certified Solutions Specialist (ACSS) - Avaya Midmarket Communications
  • Avaya Support Professional Specialist (ASPS) - Avaya IP Office Contact Center

Course Outline

1. Avaya IP Office Trouble Shooting

  • Security Administration
  • System Alarms
  • System Status Application
  • Monitoring
  • DTE and Reset

2. Best Practices

  • Best Practices
  • Global Support Calls

3. Voicemail Pro Advanced Functions

  • Text to Speech
  • Database and IVR
  • Voicemail Campaigns

4. Web Services

  • UMS
  • IMAP Services
  • Exchange 2007
  • Avaya Call Recorder
  • Contact Store

5. IP and Voice Networking

  • LAN and Gatekeeper
  • IP and Voice Networking
  • Dial in and Remote Access
  • Small Community Network
  • Remote Worker Support for SIP Clients
  • Mobility and Remote Worker

6. Voicemail Pro in a Small Community Network

  • Meshed Networking with IPO
  • Centralized Voicemail Pro
  • Distributed Voicemail Pro


Lab 1: Administer User Rights and Groups in Security Administration

Lab 2: Use the System Status Application for IP Office Diagnostics

Lab 3: Use System Monitor to Analyze Events

Lab 4: Voicemail Pro Installation

Lab 5: Text to Speech

Lab 6: Database and IVR

Lab 7: UMS

Lab 8: IMAP Services

Lab 9: Exchange 2007

Lab 10: Avaya Call Recorder

Lab 11: Small Community Network

Lab 12: Centralized Voicemail Pro

Lab 13: Backup and Distributed Voicemail Pro

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