IP Office Platform Technical Basic Implementation Workshop Eğitimi

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IP Office Platform Technical Basic Implementation Workshop (10S00005K)

Learn to install, administer, and maintain Avaya IP Office Release 9.1..

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications.

Access Your Class Recording for Six Months

Enjoy six months of access to a fully indexed and searchable recording of your class when you choose our Virtual Classroom Live learning experience.

What You'll Learn

  • IP Office 500V2 hardware and software components
  • Configuration settings using IP Office Manager
  • IP Office 500V2 Editions and the different Server Editions
  • Installation and ignition process for IP Office Server Edition
  • Access and navigate around web management for Server Edition
  • How to access Manager, Voicemail Pro Application, and one-X® server using Web Management
  • Configuration settings for users, hunt groups, trunks, and mobility call control
  • Upgrading core software
  • How to configure VoIP/SIP endpoints and trunks
  • Embedded voicemail functionality
  • SD card management of files and backups
  • The Branch Solution
  • Use of the Application Server
  • Configuring the settings on Voicemail Pro interfaces
  • The Voicemail Pro actions that can be used to create call flows
  • How to set up the Avaya one-X portal for IP Office application
  • The capabilities of conferencing and Web conferencing
  • The iPad and Windows Communicator Application
  • The feature of one-X Mobile

Who Needs to Attend

Avaya associates, partners, resellers, and customers


There are no prerequisites for this course.

Follow-On Courses

  • IP Office Platform Advanced Configuration Application Workshop (5S00004K)

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

  • Avaya Implementation Professional Specialist (AIPS) - Avaya IP Office Platform

Course Outline

1. Avaya IP Office System Overview

  • Course Overview and Objectives
  • IP Office Control Units and Expansion Module
  • Telephone Overview
  • Start Up Procedure and Default Settings
  • Application Software
  • IP Office Manager
  • IPO 500V2 System Upgrade
  • IPO 500V2Licensing
  • UCM Overview

2. Basic Configuration

  • Server Edition Introduction
  • IP Office Server Edition Select Mode
  • Installation of Server Edition
  • Web Management
  • Web Management - End User Self Administration
  • Manager for Server Edition
  • Licensing for Server Edition
  • Resilient Backup and Upgrade of SE
  • Basic System Settings
  • Time Profiles
  • Extensions and Users
  • Hunt Groups
  • Lines and Trunking
  • Short Codes
  • Outgoing Call Routing ARS
  • Incoming Call Routes

3. System SD Card

  • Application Server Overview
  • Embedded Voice Mail
  • Auto Attendant
  • Group and User Announcements
  • Embedded Card Management
  • SD Card Backup and Restore
  • Branch Solution Overview

4. System Customization

  • Button Programming
  • Agents and Hot Desking
  • User Rights and Templates
  • Mobility Call Control and one-X Mobile

5. VoIP Endpoints

  • LAN and Gatekeeper
  • Operation of Avaya IP Phones
  • Creating IP Extensions and Users
  • Configuring SIP Terminals
  • Configuring SIP Trunks

6. Voicemail Pro Components

  • Feature Comparisons Embedded Voice Mail and Voicemail Pro
  • Voicemail Pro Interface
  • Voicemail Pro Client
  • Structure and Sequence of Call Flows and Auto Attendants
  • Settings for Users and Groups
  • Importing Call Flows

7. Voicemail Pro Get Practice

  • Installation Requirements, Setup and Functionality
  • Debug View
  • Centralized Voicemail

8. Voicemail Components

  • Actions, Variables and Conditions
  • Call Flows and Auto Attendants

9. Avaya one-X Portal for IP Office

  • Configure one-X Portal
  • one-X Portal Conferencing
  • Presence and Instant Message
  • one-X Mobile Preferred for IP Office
  • Avaya Communicator Windows


Lab 1: Install IP Office Manager and Connect to IP Office

Lab 2: IP 500V2 Licensing

Lab 3: Web Management

Lab 4: Create Time Profile

Lab 5: Add and Modify Extensions and Users

Lab 6: Create Hunt Groups

Lab 7: Create and Modify Short Codes

Lab 8: Configure an Announcement

Lab 9: Embedded File Management

Lab 10: Create a Hot Desking User

Lab 11: Create a User Rights Template and Assign Users

Lab 12: Create an IP Extension and User

Lab 13: Configure a SIP Trunks to another IP Office

Lab 14: Install Voicemail Pro Client

Lab 15: Importing Call Flows

Lab 16: Call Flows and Auto Attendant

Lab 17: Configure one-X Portal and Test

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