ITIL Service Transition Eğitimi

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ITIL Service Transition

ITIL, BT servislerini eksiksiz ve en iyi kalitede yönetmek üzere geliştirilmiş bir servis yönetim metodolojisidir. ITIL'ın beş çekirdek disiplininden biri olan bu eğitimde, hizmet yaşam döngüsünün hizmet geçişi aşamasıyla ilgili kavramlarını, ürün ve hizmetlerin geliştirilmesi, test edilmesi ve uygulamaya alınması için uygulanması beklenilen süreçleri, ilkeleri, faaliyetleri ve uygulama hususlarını öğreneceksiniz.

 

Neler Öğreneceksiniz

  • Hizmet Geçişleri Süreçlerinin, Rollerin, Sorumlulukların, Zorlukların, Başarı Faktörlerinin ve Risklerin Gözden Geçirilmesi 
  • Hizmet Geçişleri Süreçlerinin diğer Hizmet Yaşam Döngüsü Süreçleri ile Etkileşimi
  • İletişim ve Taahhüt Yönetimi
  • Organizasyon ve Paydaş Değişikliklerin Yönetilmesi
  • Hizmet Geçişleri için Teknoloji ve Uygulama Tercihleri

 

Kimler Katılmalı

  • ITIL en doğru uygulamaları hakkında daha fazla bilgiye ihtiyaç duyan IT operasyonları teknik ya da yönetim personeli
  • IT dahilindeki ya da IT ile bağlantılı olan ITIL süreçlerini yönetme uygulama veya danışma ile sorumlu herkes

 

Eğitim İçeriği

1. Service Transition

  • Purpose and Objectives
  • Scope
  • Business Value
  • Context
  • Processes

2. Service Transition Principles

  • Policies
  • Define and Implement a Formal Policy
  • Implement All Changes to Services
  • Adopt a Common Framework and Standards
  • Maximize Reuse of Established Processes and Systems
  • Align Plans with the Business Needs
  • Establish and Maintain Relationships with Stakeholders
  • Establish Effective Controls and Disciplines
  • Provide Systems for Knowledge Transfer and Decision Support
  • Plan Release Packages
  • Anticipate and Manage Course Corrections
  • Proactively Manage Resources Across Service Transition
  • Ensure Early Involvement in the Service Lifecycle
  • Provide Assurance of the Quality of the New or Changed Service
  • Proactively Improve Quality During the Service Transition
  • Optimizing Performance
  • Inputs and Outputs by Lifecycle Stage

3. Transition Planning and Support

  • Purpose and Objectives
  • Scope of Transition Planning and Support
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Transition Planning and Support
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

4. Service Asset and Configuration Management

  • Purpose and Objectives
  • Scope of Service Asset and Configuration Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Service Asset and Configuration Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

5. Change Management

  • Purpose and Objectives
  • Scope of Change Management
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Change Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

6. Change Evaluation

  • Purpose and Objectives
  • Scope of Change Evaluation
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Key Terminology
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Process Interfaces with Change Evaluation
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

7. Release and Deployment Management

  • Purpose and Objectives
  • Scope of Release and Deployment Management
  • Business Value
  • Policies and Principles
  • Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Release and Deployment Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

8. Service Validation and Testing

  • Purpose and Objectives
  • Scope of Service Validation and Testing
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Process Interfaces with Service Validation and Testing
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

9. Knowledge Management

  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces with Knowledge Management
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

10. Managing People and Organizing for Service Transition

  • Managing Communications and Commitment
  • Managing Organizational and Stakeholder Change
  • Organizational Development
  • Functions
  • Organizational Context for Transitioning A Service

11. Technology and Implementation Considerations

  • Knowledge Management Tools
  • Collaboration
  • Configuration Management System
  • Integrated Approach to Service Transition Processes
  • Implementing Service Transition in a Virtual or Cloud Environment

12. Service Transition Challenges, Risks, and CSFs

  • Challenges
  • Risks
  • CSFs
  • External Factors

13. Exam Preparation/Mock Exam



Eğitim içeriğini PDF olarak indir

Eğitim Sağlayıcı ve Kategori

ITIL®  » ITIL® Intermediate Eğitimler
ITIL®  » Service Management & ITIL® Eğitimler