Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing companies and often provides them with a competitive advantage.
In this course, you will learn the knowledge management best practices and fundamental concepts of the Knowledge-Centered Support (KCSsm) methodology. This course can be used to build internal support for a new knowledge management initiative.
This certification is for those individuals who want to demonstrate that they understand KCS practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.
KCS is a service mark of the Consortium for Service Innovation.
There are no prerequisites for this course.