KM01SP - Using and Configuring Knowledge Management 9.33 Eğitimi

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HP  » Service Manager Eğitimler

Course Description:
The HP ART Knowledge Management 9.33: Administration and Configuration content enables users of Service Manager 9.33 to:
• Understand the different architecture options for the Knowledge Management (KM) search engine and install the different components of the KM search engine.
• Understand the KM process and perform basic end-user tasks.
• Configure the search servers and knowledge bases and administer Knowledge Management.
• Describe the components of Process Designer and how they work to implement the KM workflow and to control permissions within KM.

Note: This training require some knowledge of Service Manager and their specific topics. Please consider this course Advanced in scope.



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