The HP ART Knowledge Management 9.33: Administration and Configuration content enables users of Service Manager 9.33 to:
• Understand the different architecture options for the Knowledge Management (KM) search engine and install the different components of the KM search engine.
• Understand the KM process and perform basic end-user tasks.
• Configure the search servers and knowledge bases and administer Knowledge Management.
• Describe the components of Process Designer and how they work to implement the KM workflow and to control permissions within KM.
Note: This training require some knowledge of Service Manager and their specific topics. Please consider this course Advanced in scope.