This course focuses on the HP Service Manager Process Designer configuration tools. Students learn how to install the Process Designer Content Pack, migrate data to use the new Process Designer processes, build and modify existing workflows to support business processes, use rule sets and rule types to define business rules, and understand authorization roles and security areas.
This course covers Process Designer for Service Managers versions 9.30 and 9.31. With Service Manager 9.30, the Knowledge Management workflows are already converted to Process Designer. With Service Manager upgraded to version 9.31 and the Process Designer Content Pack 4 installed, the following workflows are converted to Process Designer: Help Desk (which includes the Service Desk, Incident Management, and Problem Management modules) and Change Management. As part of the labs, you install the Process Designer Content Pack 4.
For versions 9.30 and 9.31