Participants in this training learn how to administer Service Anywhere data and use the tools available to tailor a Service Anywhere system. This course is a mixture of lectures and online exercises. The online exercises allow you to learn tasks by viewing a demonstration and then completing the tasks on your own, without the need for a physical lab environment. These online exercises continue to be available after the class is finished for additional practice. The online exercises were created using the September 2015 release of Service Anywhere and include job aids(PDFs of the exercise steps for reference). In addition, instructions are included for requesting a free Service Anywhere trial. The trial can be used as a live demo environment where students can use the skills and concepts learned through the online exercises to implement scenarios targeted to their own processes.
Software Version: 3.5