The HP ART Service Manager content enables users of Service Manager 9.34 to:
• Describe the features and benefits of Service Manager.
• Navigate the Service Manager Interface.
• Describe the processes and workflows implemented by Process Designer for the following modules: Service Desk, Incident Management, Problem Management, Change Management, and Knowledge Management.
• Search and manage records within each of the Service Manager modules, as pertains to your User Role.
• High speed internet connection.
• Web Browser (IE 7+ or Firefox 3.5+)
• For additional end user workstation requirements, view course files.
Please go to Learn More About ART or contact email@example.com for further information.