This introductory course provides students with the skills needed to effectively use the HP Service Manager 9.4 software product. This course focuses on teaching the processes embedded in Service Manager and the tasks performed by end users. This course covers the following modules: Service Desk, Incident Management, Problem Management, Change Management, and Knowledge Management.
Software Version 9.40
• High speed internet connection.
• Web Browser (IE 7+ or Firefox 3.5+)
• For additional end user workstation requirements, view course files.
Please go to Learn More About ART or contact firstname.lastname@example.org for further information.