The HP ART Service Manager 9.32 Delta content enables users of Service Manager 9.32 to:
Describe the new features and enhancements in the HP Service Manager 9.32 application. The course consists of the areas:
• Introduction - Provides support and compatibility information.
• Process Designer for Help Desk - Describes the new modules that have been integrated into the Process Designer framework.
• Mobility Enhancements - Describes the new Mobility client and the tasks that you can perform with the client.
• Service Request Catalog - Describes the new Service Request Catalog client and the new features contained within.
• Usability Enhancements - Describes new features and improvements that enhance the end-user experience. This topic contains 2 video presentations—when accessing them, wait several seconds (15 – 30 seconds) for the video to load and start playing.
• Additional Enhancements - Describes the improvements to the overall system performance and covers other miscellaneous topics. This topic contains 3 video presentations—when accessing them, wait several seconds (15 – 30 seconds) for the video to load and start playing.