This introductory course provides students with the skills needed to effectively use the HP Service Manager 9.4 software product. This course focuses on teaching the processes embedded in Service Manager and the tasks performed by end users. This course complements the SM01IT – HP Service Manager 9.40 course and covers the following modules: Service Catalog, Service Request Catalog (SRC), Request Fulfillment, Mobility, Time Period Management, Service Level Management, Surveys, Smart Analytics, and Reporting.
Software Version 9.40
• High speed internet connection.
• Web Browser (IE 7+ or Firefox 3.5+)
• For additional end user workstation requirements, view course files.
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