This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This five‐day course is a mixture of lectures and hands‐on exercises. This course covers software versions 9.21 and 9.3 and the hand ‐on labs use software version 9.3.
This course is designed for new users of Service Manager who are familiar with ITSM ITIL concepts and want to learn how the Service Manager 9.x workflow engine and application platform automates, facilitates and enforces these key ITSM ITIL processes.
Users who are chartered with configuring Service Manager for their organization should attend Service Manager 9.x Technical Configuration.
For versions 9.21 & 9.30