This course is designed to familiarize you with HP Service Manager and how it applies Information Technology Infrastructure Library (ITIL) best practices. We will review a number of key processes contained within the Service Lifecycle phases and use a business scenario to help explain some key concepts, models, and principles. We will take a look at a new service as it is introduced and works its way through the Service Lifecycle.
The Service Manager processes covered have been certified at the Gold level by the Office of Government Commerce (OGC). We will look some of the criteria used to assess each process.
For versions 9.2 & 9.3