This course provides students with the skills needed to effectively use, configure, and customize the Change Management application. This course covers how to use Service Manager 9.30 software to effectively manage the Change Management application, customize and configure the Service Manager 9.30 software using advanced administrative tools, and apply ITIL-based Change Management processes to Service Manager 9.30. The course is 50% lecture and 50% hands-on exercises.
This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).
Version 9.21 and 9.30