This five-day course provides students with the skills needed to effectively use, configure, and customize the Request Fulfillment application. This course covers how to use Service Manager 9.40 software to effectively manage the Request Fulfillment application, as well as customize and configure the Service Manager 9.4 software using advanced administrative tools. You will also apply Information Technology Infrastructure Library (ITIL)-based Request Fulfillment processes to Service Manager 9.4.
This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).
Software Version 9.40