SM350 - Service Manager 9.x Advanced Eğitimi

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5.0 Days ILT    
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HP  » Service Manager Eğitimler

Eğitim Hakkında

HP Service Manager ürününün özelleştirilmesi,mevcut veritabanı, sayfa yüzü (form), kontrol öğelerinin özelleştirilmesi ve ihtiyaç olunacak yeni düzenler oluşturulması. Ürünün , diğer Hp ürünleri (BSM-uCMDB) ile olan ilişkileri ve entegrasyon adımları.

Katılımcı Profili

SM Adminleri / Geliştiricileri

Eğitim İçeriği

Module 1: Introduction to Service Manager 
•    Course Objectives
•    Class Schedule
•    Daily Schedule
•    Participants’ introductions
•    Class Logistics
•    VILT Instructions
•    Virtual Lab Instructions

Module 2: Introducing Service Manager Utilities

•    List the foundation knowledge components needed to use the Service Manager utilities
•    Describe the base utilities designed to edit records in tables and forms
•    Describe the utilities used to configure features of Service Manager, such as configuring notifications

Module 3: Managing Data 
•    Access the Database Manager utility
•    Use Database Manager to manage records in a table (add, updated, delete)
•    Use Database Manager to mass update records
•    Access the Database Dictionary utility
•    Add field names and keys to an existing table
•    Add a new table
•    Use keys to tune performance
•    Identify Service Manager data types and variables
•    Identify the role of current file variables in Service Manager applications
•    Identify operators that perform selected system operations
•    Identify the characteristics of functions and expressions
•    Access the Unload Script utility
•    Describe the features and uses of the Unload Script utility

Module 4: Introducing Data Policy 
•    Access the Data Policy option
•    Identify data policy rules
•    Modify a data policy record to filter data
•    Verify data policy changes

Module 5: Using Forms Designer 
•    Describe the functions of the Forms Designer
•    Add fields to an existing form
•    Create a new table using the Form wizard
•    Collapse sections
•    Convert existing tabs to collapsible sections
•    Describe the functions of the System Definition utility
•    Add fields to an existing form

Module 6: Implementation Tools 

•    Describe the purpose of the RAD Debugger
•    Identify how to display variables
•    Set and display values using the RAD Debugger
•    List basic JavaScript rules
•    Identify which Service Manager utilities use JavaScript
•    Identify the main features of the Script Library table
•    Describe the JavaScript syntax color codes
•    List additional resources for more information

Module 7: Understanding Dynamic View Dependencies 

•    Identify the condition properties for setting Dynamic View Dependencies (DVD) conditional statements
•    Specify the field comparisons, field value matching, and dynamic functions for a property

Module 8: Global Lists 

•    Create and display global lists
•    Access the Global Lists utility
•    Configure the Global Lists utility
•    Explain how global lists work

Module 9: Overview of Process Designer 

•    Describe the Process Designer components
•    Describe the two different Service Manager 9.4 modes (Classic and Codeless) and which Process Designer modules and components are included with each mode
•    Create workflows using the Workflow Designer
•    Use the Business Rules Editor to implement business logic
•    Use Format Control and Display Application to implement business logic
•    Describe the Process Designer Security Model
•    Use the Task Planner to create tasks

Module 10: Establishing Links 

•    Define links
•    Describe how links are used
•    Distinguish between simple and complex links
•    Restrict access to find and fill functions
•    Describe the relationship between pop-up hover forms and link records
•    Create virtual joins to display data from supporting tables
•    Identify the steps to configure a virtual join
•    Create a virtual join with a table object

Module 11: Modifying Queues and Views 
•    Define views
•    Create a view using the wizard
•    Create a view from a query
•    Identify the key components for views
•    Describe the features of the application queues
•    Describe where the object records define the default queues
•    Describe the relationship between the operator record profiles and query groups with the audience views
•    Describe how the default To Do queue works
•    Describe how the TodoMap populates data in the Todo table
•    Modify the TodoMap table
•    Modify the default Views for the To Do queue

Module 12: Working with Menus and Dashboards 

•    Describe the function of the Menu Manager utility
•    Modify the menu navigation within System Navigator
•    Describe how dashboards works
•    Summarize dashboard limitations
•    List the underlying components

Module 13: Navigating the Document Engine 
•    Navigate the Document Engine
•    Access the Document Engine
•    Describe Objects
•    Describe States
•    Describe Processes

Module 14: Introducing Wizards 
•    Describe the features and functions of wizards
•    Modify an existing wizard
•    Describe how wizards interact with Format Control

Module 15: Understanding Alerts and Notifications 

•    List the components of the Notification Engine
•    Describe how the notifications are invoked
•    Set up and modify notifications
•    List what variables are used and where they get defined
•    Describe how notifications are processed
•    Identify which Service Manager modules use alerts
•    List the components of the alert engine
•    Describe how the alerts are invoked
•    Describe how to configure and modify alerts
•    Describe how alerts are processed

Module 16: Integrating with the Import/Export Utilities 

•    Export data from Service Manager
•    Import data to Service Manager

Module 17: Application Auditing (Activity Actions) 

•    Identify the types of auditing used in Service Manager
•    Identify application and system fields used for auditing
•    Identify alternative auditing applications
•    Define an activity action

Module 18:  Tips and Tricks 

•    Find the login connection history
•    Clear the command history
•    Search for and add commands
•    Access useful RAD routines

 



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