SRC01SP - Service Request Catalog 9.33: Administration and Configuration Course Eğitimi

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HP  » Service Manager Eğitimler

Course Description:
The HP ART Service Request Catalog 9.33: Administration and Configuration content enables users of the Service Request Catalog 9.33 to:
• Install the Service Request Catalog (SRC)
• Configure the SRC:
- Add service, support, and information-only items
- Specify how cost is calculate with catalog items
- Classify the connectors that log fulfillment records
- For catalog items, add user selections and configure custom fields
- Describe how to migrate SRC objects from one instance to another
• Customize the SRC:
- Hide/unhide SRC tabs and arrange the widgets on the various tabs
- Add launchers to run third-party applications
- Configure how results are displayed as a result of a global search
- Customize the SRC favorites icon, company logo, background symbols and colors, images, and font styles
• Administer the SRC:
- Use access filters and capability words to control user access
- Set up default approvals
- Localize catalog items
- Add new delivery objectives

Note: This training require some knowledge of Service Manager and their specific topics. Please consider this course Advanced in scope.



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