Troubleshoot and Maintain IP Telephony Workshop Eğitimi

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5 Days ILT    
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Avaya  » Voice Eğitimler

This course is designed for technical engineers responsible for the maintainance of IP Telephony


This course provides information and hands-on experience to enable students to perform maintenance on a converged solution. General maintenance procedures will be covered as well as specific, scenario-based examples intended to give the learner a feel for what will be encountered on the job


We discuss the following topics: Troubleshooting principles and procedures Diagnostic analysis to locate and isolate trouble Ethereal, SMON, and Communication Manager to solve troubles Communication Manager commands to troubleshoot and resolve troubles Standard upgrades on hardware, software, and firmware Real-life troubleshooting scenarios Problem resolution technique


After you complete this course you will be able to: Describe standard troubleshooting principles and procedures Perform diagnostic analysis to locate and isolate trouble Use tools like Ethereal, SMON, and Communication Manager to solve troubles Use Communication Manager commands to troubleshoot and resolve troubles Perform standard upgrades on hardware, software, and firmware Solve common problems given real-life troubleshooting scenarios Understand what steps to take if they cannot solve the problem




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