Network engineers involved in the troubleshooting of voice and video networks and individuals looking to achieve CCNP Collaboration Certification.
This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway.. This course is based on software version 10.6 This overview will be updated further once the course is fully released from Cisco
Introduction to Troubleshooting Cisco Unified Communications Solutions Identifying Cisco Collaboration Deployments Using Troubleshooting Methodology Using Troubleshooting and Monitoring Tools Cisco Unified Communications Manager Troubleshooting Troubleshooting Common Gateway and Endpoint Registration Issues Troubleshooting Cisco Unified Communications Manager Availability Issues Troubleshooting Database Replication Issues Troubleshooting LDAP Integration Issues Cisco VCS Troubleshooting Troubleshooting Endpoint Registration Issues Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues Troubleshooting Database Replication Issues Troubleshooting LDAP Integration Issues Call Setup Issues Describing Call Setup Issues and Causes Troubleshooting On-Net Single-Site Calling Issues Troubleshooting On-Net Multisite Calling Issues Troubleshooting Off-Net Calling Issues ILS and GDPR Issues Troubleshooting ILS and GDPR Cisco Unified Communications Manager Mobility Issues Troubleshooting Device Mobility Issues Troubleshooting Cisco Extension Mobility Issues Troubleshooting Cisco Unified Mobility Issues Cisco Telepresence Management Suite Issues Troubleshooting Cisco TMS Issues Voice Quality and Media Resources Issues Troubleshooting MTP Issues Troubleshooting Transcoder Issues Troublshooting Audio and Video Conferencing Issues Troubleshooting Audio and Video Quality Issues
After you complete this course you will be able to: Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway Troubleshoot voice quality issues and issues related to media resources Troubleshooting ILS and GDPR Troubleshoot Mobilityy Issues