TVOICE - Troubleshooting UC Systems v8.0 Eğitimi

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TVOICE - Troubleshooting UC Systems v8.0

Cisco Course v8.0 | Cisco Unified Communications Manager Software v8.0 | Prepares you for Cisco Exam 642-427 TVOICE.

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This course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications (UC) systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. You will learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager (CUCM).

What You'll Learn

  • Systematic methodology for troubleshooting Cisco UC solutions
  • Isolate and troubleshoot reported issues that relate to CUCM
  • Diagnose a call setup issue and, given a trouble call for which the source of the problem is unknown, resolve the issues as you discover or reveal them
  • Solve the common issues of an SAF-enabled network and CCD

Who Needs to Attend

  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Voice certification


  • CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Troubleshooting Cisco Unified Communications Solutions

  • Cisco Unified Communications Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

2. CUCM Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting CUCM Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3. Troubleshooting Call Setup Issues

  • Examining Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

4. SAF and CCD Issues

  • Troubleshooting SAF
  • Troubleshooting CCD

5. Troubleshooting CUCM Features and Application Issues

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting CUCM Native Presence Issues

6. Voice Quality and Media Resources Issues

  • Troubleshooting MOH Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Issues with RSVP Agents
  • Troubleshooting Voice Quality Issues


Lab 1: Troubleshoot MGCP Gateway Registration

Lab 2: Troubleshoot Centralized Multisite Deployment

Lab 3: Troubleshoot Globalized Calling Routing Issues

Lab 4: Troubleshoot SAF Client to SAF Forwarder Communication

Lab 5: Troubleshoot Extension Mobility

Lab 6: Troubleshoot Intracluster RSVP Agents

Supplemental Assets

Mentoring: Mentors are available to help you with your studies for the certification exams. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

Class Notes / Study Guides: Printable study guide and class notes are intended to support your transfer of knowledge and skills from courses to the workplace. Use these to follow along with instruction, review prior to certification exams, or to reference on the job.

Test Prep Exams: Practice tests will help you prepare for a certification exam. You can take a test prep exam in Study Mode (where you receive feedback after each question) or in Certification Mode (designed to mimic a certification exam) as many times as you want.

Lab Simulations: Task-based multipath scenarios provide realistic practice of technology subjects or applications.

Pre and Post Courseware Assessments: Section-based assessments offer a range of practice and testing options within the section, including feedback and tracking.

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