Business partners and customers with day-to-day installation, configuration, administration, and maintenance responsibilities on Avaya Aura Contact Center.
Update your skills to Release 6.2: Learn about the new platform requirements, compatibilities, and product enhancements.This course is designed for experienced contact center equipment installers, administrators, and support technicians who are currently certified on Avaya Aura® Contact Center Release 6.0 or Release 6.1 and need to understand the new platform requirements, capacity changes, compatibilities, new features, and product enhancements introduced with Avaya Aura Contact Center Release 6.2.
1. Overview, Documentation, Compatibility, Capacity, and PVI Server Requirements 2. Installation and Serviceability Enhancements 3. Web License Manager Integration 4. CCMA Administration, Call Routing, and Reporting Enhancements 5. Orchestration Designer 6. CCMM, AAAD, and Presence Services 7. SIP Agent Greeting 8. Experience Portal - IVR Integration and CallPilot Replacement Voice Services 9. Offsite Solutions 10. IQ 5.2 Integration and Reporting 11. High Availability Overview 12. High Availability Configuration 13. Avaya Media Server High Availability 14. CCMM High Availability 15. CCMA High Availability
Product compatibilities, system capacities, and PVI server requirements for Avaya Aura Contact Center Release 6.2 Installation and serviceability enhancements introduced with Release 6.2 Web License Manager integration CCMA administration, call routing, and reporting enhancements introduced with Release 6.2 Changes introduced with the rebranding of Service Creation Environment to Orchestration Designer Enhancements to CCMM, AAAD, and Presence services with Release 6.2 Integration of Avaya Aura Contact Center Release 6.2 and SIP Agent Greeting Integration of Avaya Aura Contact Center Release 6.2 and Experience Portal - IVR Integration and CallPilot replacement for Voice Services Offsite solutions introduced with Avaya Aura Contact Center Release 6.2 IQ 5.2 Integration and reporting with Avaya Aura Contact Center Release 6.2 Configuration and implementation of the High Availability solution with Release 6.2